FAQ

Standard / Economy
Free on every order. Estimated delivery in 2–5 business days.

Express
€9.99, or free on orders of €200 or more. Estimated delivery in 1–3 business days.

Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking link. For assistance, contact us with your order number.

Deliveries within the EU are not subject to import duties. Outside the EU, local import taxes and customs fees may apply and are the customer’s responsibility.

You can request a return within 14 days of delivery. Items must be unused and returned with all tags, accessories, and original packaging. Contact info@offprix.com with your order number before returning your item. Return shipping costs are the customer’s responsibility.

For a different model or color, contact us to arrange a return, then place a new order for your preferred item. Standard return conditions apply.

Once your return has been received and inspected, we’ll confirm approval by email. Approved refunds are issued to your original payment method within 10 business days. Your payment provider may require additional processing time.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Klarna through our secure checkout. Available payment methods vary by country and are shown at checkout.

Open your cart and click “Checkout” to proceed to the payment page. Enter your code in the “Discount code” field and click “Apply” before completing your purchase. On mobile, you may need to expand the order summary to find this field.

We select premium lenses for exceptional optical clarity and visual comfort, including ZEISS™ lenses in selected collections. All our lenses feature UV400 protection, blocking 100% of UVA and UVB rays. All OFFPRIX eyewear complies with applicable safety and quality standards.

Polarization varies by model. Polarized lenses reduce reflected glare for greater visual comfort. Check your selected product page for its lens specifications.

Sunglasses include a branded box, protective case, microfiber pouch, and cleaning cloth. Sport sunglasses include a clear lens for low-light conditions. Ski goggles include an EVA hard case and microfiber pouch; spare lenses are sold separately.

Use the supplied microfiber cloth and store your eyewear in its protective case. Avoid abrasive materials, household cleaners, and excessive heat. Never place lenses face down. For ski goggles, avoid rubbing the inside of a wet lens to preserve the anti-fog coating.

Yes, sizing varies by model. As a general guide, temple lengths of 130–135 mm indicate a small-to-medium fit, while 140–145 mm indicate a medium-to-large fit. Overall fit also depends on frame and bridge width. Check “Size & Fit” on each product page for the exact measurements.

Yes, an optician can adjust the temples for a more comfortable, secure fit. We recommend professional adjustment rather than heating or bending the frame yourself.

Yes, our eyewear comes with a lifetime warranty against manufacturing defects. Accidental damage, improper use, and normal wear and tear are excluded. Keep your proof of purchase for any warranty request.

Contact us through our website chat or email info@offprix.com with your order number. If an item arrives damaged, incorrect, or incomplete, include clear photos so we can review the issue and arrange a suitable solution.